Refund and cancellation policy
Last updated: 18 October 2026
We want you to pay only for something that's useful to you. Here's how cancelling and refunds work.
Try before you pay
You can check a video free on our homepage, without an account or a card. Every new account also gets a 7-day free trial: you add a card to start it, and nothing is charged for 7 days.
Cancel during the trial and you pay nothing. Cancel in Plan & settings any time before the trial ends. If you don't cancel, your first monthly payment is taken when the trial ends. To check your card, our payment partner may place a small temporary hold, which is released automatically.
Cancelling
- Cancel any time in Settings → Plan. It takes one click.
- You won't be charged again after you cancel.
- You keep your paid plan until the end of the month you've already paid for (or, during the free trial, until the trial ends). After that you can still sign in and download what you made, but you can't create new posts until you choose a plan. Your projects stay.
Refunds
- First payment: if PostVirally isn't right for you, email us within 7 days of your first payment for a plan (the one taken when your free trial ends) and we'll refund it in full.
- Forgot to cancel your trial? Email us within 7 days of that first payment and we'll refund it.
- Charged by mistake: if you were charged twice, charged after cancelling, or charged the wrong amount, we'll refund the extra charge. Just tell us.
- Service problems: if PostVirally was down or broken for a long time and you couldn't use what you paid for, email us and we'll make it right with a refund or credit.
- Other cases: monthly renewals are not normally refunded after they're charged, and we don't refund part of a month after you cancel. If something unusual happened, write to us anyway. We'll be fair.
How to ask for a refund
Email support@postvirally.com from the email address on your account. Include the date and amount of the charge. We'll reply within 2 working days.
Approved refunds go back to the card or account you paid with, through the payment partner you used (Razorpay or Dodo Payments). It usually takes 5 to 7 working days to show up, depending on your bank.